Spa Etiquette

Your appointment is important to us at Essential Esthetics by Zoey and time is reserved just for you. Please understand that when you forget, change, or cancel your appointment without giving proper notice, we miss the opportunity to fill the opening.

To accommodate all clients at Essential Esthetics by Zoey, we have adopted a few policies concerning reschedules, cancellations, late arrivals and no shows. These policies are designed to benefit our clients and help us provide excellent service. If you find yourself having an unpredictable schedule, we invite you to schedule our same day appointments.

Reschedules & Cancellations

If, for any reason, you need to reschedule, cancel or adjust your appointment in anyway (ie, removing a service from what is scheduled), we kindly ask for 48 hours notice. Any adjustments, rescheduling or cancelling done within 48 hours of your appointment will result in a fee of 50% of the scheduled service(s). Same day adjustments, rescheduling or cancelling up to 2 hours before appointment will result in a fee of 75% of the scheduled service(s). Less than 2 hours or no call/no show will result in a 100% charge. All fees will use the card on file.

For intimate waxing clients, waxing can still be completed on your cycle. If you choose to reschedule past 48 hours, you will be charged the fee depending on time given.

Late Arrival

If you are running late to your appointment, please notify us as soon as possible. Depending on your scheduled service(s), late arrivals may result in a shortened or modified service, or you may be asked to reschedule. Despite the time remaining, you will be charged 100% of scheduled service(s).

No Call-No Show

If you fail to let us know you will not make it to your appointment, you will be charged 100% of the service(s) booked and possibly be restricted from booking in the future.

Gratuity

Your service fee does not include gratuity. If you have received excellent service and wish to leave gratuity, you may do so at your discretion. Gratuity is never expected but always appreciated.